Returns and Refund

Vannesa London Returns and Refund Policy

At Vannesa London, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our returns and refund policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% return guarantee on new products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No refunds for sale items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.

Return shipping costs
Customers are responsible for the shipping costs for returns. Vannesa London does not reimburse return shipping costs and is not liable for any costs incurred during the return process.

Deadline for return notification
Returns must be reported within 30 days of receiving the item. Returns will not be accepted after this period. Please respect this deadline to be eligible for a return.

Exchanging sale items
Sale items cannot be exchanged, even if the size is incorrect. Please ensure you select the correct size before making a purchase.

100% guarantee on defective items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return process
To initiate a return, send an email to info@vannesalondon.com. Once your return has been approved, you will receive detailed instructions to complete the return process.

Obligation to provide a return form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to ensure your request is processed correctly.

Conclusion
Vannesa London is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. If you have any questions or comments, please contact our customer service team at info@vannesalondon.com.